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Do you believe your rights have been violated?

Any complaint by a VICTIM concerning the notification or enforcement of victims’ rights, shall be resolved in the following manner:

Step 1. A VICTIM shall take up the grievance or dispute with the Director of Victims’ Services within ten (10) working days of the occurrence or when he/she reasonably should have known of its occurrence. The Director of Victims’ Services shall then attempt to adjust the matter and respond to the VICTIM within ten (10) working days of his/her notification of the grievance.

Step 2. If the grievance has not been settled at Step 1, it may be presented in writing to the District Attorney within ten (10) working days after the response of the Director of Victims’ Services is due. The District Attorney shall review the grievance and respond in writing within ten (10) working days.

Step 3. If the grievance still remains unadjusted after Step 2, the VICTIM may request a meeting with the District Attorney to further discuss the grievance. The District Attorney, after his or her meeting with the VICTIM, shall provide a written response explaining his or her decision.

Step 4. If the grievance is still unsettled, the VICTIM may contact the Oregon Department of Justice, Crime Victims Services Division at:


Crime Victims' Services Division
Oregon Department of Justice
1162 Court Street NE
Salem, OR  97301


1-800-503-7983 (toll free)



Time Limits. All parties subject to these procedures shall be bound by the time limits contained herein. Extension of time lines may be granted if both parties agree.